FAQ

Frequently Asked Questions

Where do you ship to?

We ship worldwide! Shipping times and costs vary by location and are calculated at checkout.

How long does shipping take?

Standard shipping typically takes 7–15 business days. Orders are processed within 1–3 business days after purchase.

Can I track my order?

Yes! Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking to update.

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please contact us to initiate a return.

Are your products authentic?

Absolutely. We only carry genuine, high-quality products sourced from trusted suppliers.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of purchase. Please contact us as soon as possible and we'll do our best to accommodate your request.

My item arrived damaged — what do I do?

We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the damaged item and we'll make it right.

Do you offer discounts or promotions?

Yes! Sign up for our newsletter to be the first to know about sales, new arrivals, and exclusive offers.

How can I contact you?

You can reach us at [your contact email]. We aim to respond within 1–2 business days.