Returns Policy

Last updated: June 2026

We want you to love every purchase from Primepick4. If something isn't right, we're here to help.

Eligibility

We accept returns within 30 days of delivery for items that are unused, unopened, and in their original packaging. Due to hygiene reasons, we cannot accept returns on opened skincare or makeup products unless they are defective or damaged.

How to Initiate a Return

To start a return, please contact us at [your contact email] with your order number and reason for return. We'll respond within 1–2 business days with instructions.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

If you received a damaged or defective item, we'll gladly send a replacement at no extra cost. Please contact us within 7 days of delivery with a photo of the issue.

Non-Returnable Items

Opened skincare or beauty products
Items marked as final sale
Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Contact Us

Questions about your return? Reach us at [your contact email] and we'll be happy to assist.